Shipping
Information
How and when your order reaches you, and how to reach us if something is wrong.
Processing time: Orders ship in 24-48 hours (Mon-Sat).
Delivery time: 3-7 business days depending on location.
Tracking: You'll receive a tracking link by email/SMS once shipped.
Delivery time: 7-10 business days after dispatch.
Rates: Shown at checkout.
Duties/taxes: Buyer's responsibility.
If something arrives damaged, incorrect, or not as described, get in touch and we will put it right.
Email support@gemaurajewelry.com with your order number and a photo, or use our contact form.
Please note that natural gemstones vary in colour, pattern and inclusions, so slight differences from the photographs are normal and expected.
Order Confirmed
Your order has been received and is being prepared
Processing
Your order is being carefully packed with love
Shipped
Your order is on its way to you
Delivered
Your item has arrived safely
If your item arrives damaged, contact us within 48 hours with photos. We'll sort it.
How to request: Email support@gemaurajewelry.com with order ID, issue, and photos.
Need Help?
Have questions about shipping or returns? Our customer service team is here to help.